Full Job Description

Job Purpose

The Queen Theater, in downtown Wilmington, is looking to hire Guest Services Staff.

Duties & Responsibilities

  • At least 1-2 years experience in a guest services/usher role.
  • Ability to multi-task, prioritize and anticipate guest needs
  • The willingness to provide exceptional and gracious service.
  • Attention to detail.
  • Professional demeanor and desire to learn and grow within the company.
  • Strong communication and interpersonal skills
  • Flexible availability
  • Ability to work together in a team atmosphere.

Functions/Duties include but are not limited to:

  • Ticket scanning, upsells, managing ingress of all guests, setup and breakdown of events.
  • Assist with security when needed.
  • Assist with F&B service when needed.
  • Exhibit exemplary conduct & appearance while on duty.
  • Comply with & adhere to all the department’s performance, conduct & attendance standards.
  • Comply with all the legal & ethical instructions given by supervisors on duty and the General Manager.

Physical Requirements

  • Requires constant standing and walking.

Statement of Notices

Equal Employment Opportunity

BPG Live LLC, provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, gender, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Americans with Disability Act

Applicants as well as associates who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as associates are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Requirements

The above statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Other duties may be assigned. The Company may change the specific job duties with or without prior notice based on the needs of the company.



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